Returns & Exchanges

At Shop Top Fragrances Online, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return window for unopened and unused products in their original packaging.

Return Process

• 1.
  Initiate Your Request

  Log into your account portal or contact our customer support team with your order number to request a Return Merchandise Authorization (RMA) number.

• 2.
  Secure Your Package

  Place the fragrance in its original designer box and pack it securely in a sturdy shipping carton with adequate padding to prevent breakage during transit.

• 3.
  Ship the Item

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking receipt.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund to the original payment method within 5 to 7 business days.